Question 1

Who do I contact if I have problem?

Accepted Answer

Emergency Issue: 
Security: suspicious activity, broken locks in common doors, broken elevator
Flooding, exposed electrical, broken elevator, smoke or fire
Text the Building Manager 506-644-8785
Call 9-1-1 if the situation warrants it.

Non-emergency Issue: 
For repairs: E-mail rentals@aquariustowers.ca
Include your unit number in the subject line
Include a phone number that the repair person can contact you to arrange an appointment
Provide a description of the issue and pictures if you have them.
For all other concerns: E-mail rentals@aquariustowers.ca
Include your unit number in the subject line
Provide a description of the issue and pictures if you have them.

Urgent, but non-emergency Issue: 
There is suspicious activity in or around the building
You are locked out of the building or your apartment
Text the Building Manager or E-mail rentals@aquariustowers.ca 
Include your unit number in the subject line
Provide a description of the issue and pictures if you have them.

Question 2

How do I report a maintenance issue in my apartment or in the building?

Accepted Answer

Emergency Issue: flooding, exposed electrical, broken elevator, smoke or fire
Text the Building Manager 506-644-8785
E-mail rentals@aquariustowers.ca
Call 9-1-1 if the situation warrants it.

Non-emergency Issue: 
E-mail rentals@aquariustowers.ca
Include your unit number in the subject line
Include a phone number that the repair person can contact you to arrange an appointment
Provide a description of the issue and pictures if you have them.

Question 3

How do I change my Smoke Detector battery?

Accepted Answer

The smoke detectors in our buildings are hardwired, but have a back up battery so you are still protected if the power goes out. 
When the battery starts to run low, the smoke detector will let out periodic chirps. These are loud and annoying. They are supposed to be! We really want you to replace that battery!

It is the tenant's responsibility to replace the battery in your smoke detector. 
Turn the unit clockwise until it releases from the ceiling or wall.
Unplug the cord so it detaches.
If the battery is visible, you can replace it. It is a standard 9V.
If the battery is not visible, find the clip that releases the battery chamber. Replace the battery.
To reinstall the smoke detector, reinsert the cord, align the detector with the holes and twist counter-clockwise until it locks into place.

Still not sure... watch the video:
https://youtube.com/shorts/kQWPqzjXCmw

Question 4

My toilet is running constantly. What should I do?

Accepted Answer

If your toilet runs constantly after flushing, this is an issue that should be fixed immediately. A running toilet uses a lot of water, which could end up costing both the landlord and the tenant money.

Before you request a service call, you can do a little troubleshooting to see what the cause is first.
First, try jiggling the handle. Sometimes the chain inside the tank gets stuck and a little jiggle will release it, solving the problem.
However, if the problem persists again after another flush, please follow these steps:  
Lay a towel down on the floor.
Lift the back lid of the toilet tank and place it on the towel on the floor. The lids tend to be quite heavy, so be sure to place it down gently!
Take a look in the tank: -
	Check that the flap is laying flat against the pipe in the bottom of the tank.  If not, see if there is anything preventing it from closing.

Check the chain that runs from the handle to the flap. If it is kinked or unhooked, you can simply straighten the chain out and re-hook it on the handle bar.

If you can not remedy the problem, please email rentals@aquariustowers.ca

Question 5

Water in my bathroom sink or bath tub is draining slowly. What can I do?

Accepted Answer

You should clean your drains every 6 to 8 weeks.
For bathroom sinks and bathtubs - unscrew the plug mechanism, remove it and clean it. Remove any debris in the pipe as well. 
For shower units that have a grate over the drain (ie: no plug) you can use a plunger to unclog the drain.

Remember to NEVER flush anything down the toilet except for biological waste and toilet paper.

NEVER flush or pour down the drain: Paper towel, wipes (even the 'flushable' kind), used cooking oil or kitty litter.

Question 6

Where can I find my appliance manuals?

Accepted Answer

Regarding:  Refrigerator, Range (stove/oven), Over the Range Microwave, Dishwasher, Washer & Dryer, Heat Pump.

The manuals for each of your appliances have been left in your apartment by the installer.  If you do not have them, you can find the make and model for each appliance on the sticker on the machine - usually inside the door. DO NOT remove these from the machine. If you are having trouble find the manual online, please send a picture of the label to your property manager who will help you locate it.

Question 7

When will the Aquarius Towers be ready for occupancy?

Accepted Answer

Phase 1 at 25 Aquarius Court will be ready for occupancy in October 2024.

Question 8

What is the application process to become a tenant?

Accepted Answer

Once you have decided to call the Aquarius Towers 'home', you will need to submit a tenant application form.
We will contact you to let you know of available inventory, rent rates, and to discuss which apartment design and location you would prefer, and the unit can be reserved in your name.

We will then request a copy of your photo id and proof of income so your application can be approved. A lease will be created and forwarded to you for digital signature. If you prefer to sign in person, that can be arranged too!

To hold your unit, both the lease and deposit must be received.  For more information on deposits, see the next question.

Question 9

Is a deposit required?

Accepted Answer

All leases require a Security Deposit of 1 month's rent to be held with ServiceNB.

You can either e-transfer it to the Landlord who will submit it, or you can visit any ServiceNB location in person.

Each tenant listed on the lease is required to submit an equal portion of the deposit.

Deposits are held and managed by the Residential Tenancy Tribunal through ServiceNB.

Question 10

What type of leases are available?

Accepted Answer

All of our leases are periodic year-to-year.  This means it has no end date and automatically renews each year unless the landlord or tenant provide the proper termination notice at least 3 months prior to the renewal date of the lease.

You can find out more about Renting in New Brunswick, including viewing a standard lease, by visiting the Government of New Brunswick website.

Question 11

How much is the rent and are utilities included?

Accepted Answer

The starting rent for each style of unit are shown on each Suite Style's page. These were updated on March 1st, 2024.
This starting point will represent the the rent of that style of unit on the lowest floor(s). As you go up in floors, the monthly rent increases.

Heat, electricity and hot water (water is included, but the heating of it is not) are not included.  Your apartment will have a highly efficient heating / cooling vented heat pump system and air exchange system.  There are also electric heaters in each room for added comfort.

Please see the next FAQ regarding Internet and Cable.

Question 12

What is your Internet and Cable Package?

Accepted Answer

All apartments will have Rogers Internet and up to 3 cable tv boxes. The cost of this is $100 + HST / month and is payable to your landlord each month with your rent.

Tenants will create and manage the account with Rogers and are responsible for arranging installation.

Question 13

Are there any floors that are pet-free?

Accepted Answer

Yes! We understand that not every tenant enjoys or is comfortable with having dogs or cats around.
The fourth floor is designated PET-FREE.

Question 14

Is there an elevator?

Accepted Answer

Yes! There is an elevator in the Aquarius Towers.

Question 15

What appliances are included?

Accepted Answer

Every unit will have a refrigerator, oven with a ceramic top range, over the range microwave with fan, and a dishwasher.
In-suite laundry: washer & dryer, are also included in every apartment.

Question 16

What is the parking situation?

Accepted Answer

Phase I will have assigned outdoor parking. Each unit can be assigned one outdoor parking space. There will be guest parking, although it will be limited and tenants who have a second car should not depend on this area for full-time parking. Once the building is completely rented, any unassigned spots will be rented out / assigned to tenants with a second vehicle.

Question 17

Which units have a balcony, and are BBQs permitted on these balconies?

Accepted Answer

Each and every residential unit in the Aquarius Towers has a balcony!  The dimensions of the balconies are posted on the information page of each suite.

Propane barbecues will not be permitted on balconies from the 2nd floor up. However, first floor patios are permitted to have Propane BBQs.

Also, the nearby Irving Nature Park has a well-maintained picnic area with gas barbecues.

Question 18

Will there be storage units onsite?

Accepted Answer

There will not be storage units onsite.

However, there is a JTR storage units just up the street!

Question 19

Will there be a fitness centre on site?

Accepted Answer

There will be no fitness center in Phase 1. 
However, there are several local options nearby, including Str1ve Fitness Studio.

Question 20

Is the Aquarius Towers a Non-Smoking Property?

Accepted Answer

Yes! 
Our entire property is a non-smoking (tobacco and cannabis), non-vaping community.
Smoking is NOT permitted in the entrance or on the sidewalks in the front.

The New Brunswick Smoke-free Places Act 2011, c. 222 states:
3.0 No person shall smoke
(a) in an enclosed public space,
(b) in an indoor workplace
(d) within 9 meters of a door, an air intake or a window of an enclosed public place or an indoor workplace.
(l) on a trail of an outdoor public place or within 9 m of the trail.

5.1 Exception for private residences (2015, c.34, s.5)
Despite paragraphs 3(d), (k) and (l), smoking is permitted:
(b) on the land on which a private residence is situated, UNLESS the private residence is a multiunit residential building.

The Smoke-free Places Act Information Line toll-free number is 1-866-234-4234.

Question 21

Will there be on-site management?

Accepted Answer

Our trusted management team will be available as needed! They will help with move-in procedures, light maintenance tasks and security.

Question 22

Do you have a pet policy?

Accepted Answer

We understand that your pet is a family member. However, it is important to note that you, the tenant, are responsible for managing your pet and how that pet affects the comfort of other tenants.

PLEASE NOTE: Floor 4 is designated as a PET FREE area.

Our Pet Policy
- Your pet must be noted on the lease and may only be added upon landlord approval. 
- No exotic or dangerous amphibians or reptiles. No noisy birds.
- Dogs & Cats must be fixed (spayed or neutered) and vaccines up-to-date.
- Dogs must have a valid dog license (purchased from your veterinarian or the City of Saint John).
- Tenant must confirm that their Renter’s Insurance covers pet liabilities.
- Flea & Tick medication is recommended. If a flea or tick outbreak is declared in the building, it is each tenant’s responsibility, including financially, to treat their pet(s).
- Clean up messes asap as to not damage floors & finishes.
- Any damage to the property is the financial responsibility of the tenant, including damage caused from claws, chewing and biological messes.

Cats:
- Keep litter boxes cleaned and NEVER flush litter down the toilet or pour down the drain.
- max. 2 cats per apartment - previous landlord approval required that you have take care of your cat(s).
Dogs:
- must be a mature, adult dog (no puppies)
- max. 1 dog per apartment
- the landlord/property manager will request to interview the owner and dog prior to approval to confirm that the dog will be a good fit for the property. (Good fit = dog is well-exercised, doesn’t jump up on people, doesn’t bark excessively, is friendly and calm while travelling through common areas of the building) 
- must not be left unattended on the balcony, or left to bark excessively.

With regards to getting a dog after you've moved in...
We do not allow puppies or dogs to be added to the lease after you have moved in. There is no way to determine how a dog will react when they have both new surroundings AND a new owner.  There is always an adjustment phase required when getting a new-to-you dog, and it is extremely unfair to ask other tenants to have to put up with the adjustment as well.  If adding a dog to your household is a desire for you in the near future, then we ask that you do not move into The Aquarius Towers.

Please be aware that not everyone in your building will enjoy your pets like you do: 
   • Dogs must be kept on a leash whenever in common areas (outside of your apartment).
   • Do not enter the elevator with your dog if another tenant is already riding, unless they say that it is ok. 
   • Keep your dog bathed so as not to leave an odor, and brushed to reduce shedding.
   • Wipe their paws prior to entering the building. Our cleaners work hard to maintain clean common areas, and are not responsible to clean up after your dog. 
   •  Only walk your dog in the designated areas of the property. The grass immediately surrounding the building should never be used for your dog to relieve themselves.
   • Clean up after your dog. It is unsanitary to leave your dog’s excrement on the ground and extremely un-neighbourly.   
In fact, Poop & Scoop is the law: Saint John City By-law Number M-13:
10(1) An owner shall remove any feces left by his or her dog on any property other than the property of the owner. 
14(2) The penalty for violation of this by-law is $150.

FAQs

Frequently asked questions